Booking Terms and Conditions
Deposit & Final Payment
To secure your reservation we require a 50% of the total tariff as a deposit.
Final Payment will be due 1 month prior to the arrival date (during Peak Periods final payment will be due 2 months prior to your arrival date). Payment of the total tariff will be required at the time of booking for all reservations made within 1 month of arrival.
- We accept Visa and Mastercard.
- Please make cheques payable to: Byron Bay Property Sales Trust Account
- Direct Deposits can be made to:
Byron Bay Property Sales Trust Account
BSB: 124 001
Account No: 206 571 21
We hold your credit card details as security during your stay, and we only process an amount if there is any damage to the property during your stay, or if extra cleaning is required.
Arrival and Departure
Arrival time is 2.00pm. Departure time is 10.00am. Please be aware that early arrival or late departures can not be accommodated unless prior arrangements have been made. Additional charges may occur.
On the day of your arrival we ask that you meet us at our office in town at Byron Bay Property Sales, 12 Lawson St, Byron Bay. We will then personally escort you to the property, provide your keys and answer any questions you may have. If arriving after hours we can make alternative arrangements to meet you at the property.
Upon your departure your the keys must be returned to our office.
Maximum Number of Persons
The property is to accommodate no more people that specified at time of booking during your stay. Additional occupants will be asked to leave and additional charges will be deducted from the security bond, unless prior arrangements have been agreed upon.
Usage of Property
All properties are strictly to be used as holiday accommodation only. They are not to be used for any PARTIES, weddings or other functions. Schoolies bookings are not accepted. If it comes to our attention that the property is being misused by the tenants they will be asked to leave the property immediately without any refund.
We ask that noise is kept to a reasonable level during your stay in respect to your neighbours. No noise after 10pm. If 2 or more complaints are made a tenant will be asked to leave immediately without refund.
Cancellations are accepted up to 1 month prior to arrival (cancellation fee $100)
Cancellations within 1 month of arrival will forfeit 50% of the total tariff (the deposit), however
no cancellations are accepted within two weeks of arrival. A $100 cancellation fee applies to all cancellations.
Cancellations During Peak Periods: No cancellations are accepted within 2 months of arrival.
Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property. A $250 cancellation fee applies to all cancellations.
A charge of $300 will be taken from the security bond for any keys that have been lost. This is to cover the expense of changing the locks.
Damages and Extra Cleaning
Any damage to the property and its contents must be paid for and will be deducted from the security bond. Should the damage exceed the security bond we will claim the full costs of reparation from the tenant.
The premises are to be left in the same condition as at the start of the booking. If it is not, charges will be deducted from the security bond to cover the cost of extra cleaning.
In the event of the premises becoming unavailable to the tenant through unforseen circumstances then the agent will inform the tenant immediately and endeavour to obtain suitable alternative premises (at the tenants request) or offer a full refund.