Terms & Conditions

Booking Terms and Conditions

Deposit and Final Payment:

To secure a reservation, Byron Bay Luxury Homes (BBLH) requires 50% of the total tariff as a deposit.

Reservations are not confirmed until:

  1. booking request is received in full;
  2. payment has been processed; and
  3. a confirmation email has been received from us.

Final payment will be due 1 month prior to the arrival date and will be debited to the same credit card used for the initial deposit (i.e. if your arrival date is 1 May, your final payment will be debited from your card on 1 April).

Payment of the total tariff will be required at the time of booking for all reservations made within 1 month of arrival.

By paying a deposit for a rental property you are agreeing undisputedly to these terms and conditions.

BBLH reserves the right to decline any booking request

Payment Options:

We accept Visa, Mastercard (1.6% surcharge), AMEX (1.8% surcharge) and Visa/Mastercard debit cards (no surcharge).

Security Bond:

A credit card MUST be provided prior to your stay with BBLH.

A bond pre-authorisation (a hold placed on your credit card) will be actioned on the day of check-in.  The amount held will be the amount stated on your ‘booking request’ when making the booking or $500, whichever is greater.
Where no credit card can be provided, a $5,000 direct deposit must be deposited and receipted into our trust account prior to arrival.

The funds will be held by your bank for between 7-10 working days and will be automatically released if there are no problems during your stay.  Once released, the funds will became available again and you will not see this transaction appear on your credit card statement.

NO BOND = NO KEYS!

Arrival Policy:

Check-in is available from 2pm to 5pm.
You will need to come to our office to collect your keys.

Please note, the person collecting the keys must be the person named on the booking form (who made and paid for the booking).  If an alternative person will be collecting the keys, the Booking Name Person must inform us of this in writing prior to arrival, along with the name and contact phone number of the new person collecting keys.

The person collecting keys must supply BBLH with a Drivers Licence on check-in.

If you are unable to collect keys from our office by 5pm, please advise us of this at your earliest convenience, so we can arrange for after-hours key collection.

Departure Policy:

Check-out is by 10am.
Additional charges of $200/hour will be incurred for late check-outs.

Prior to checking out, guests are required to:

  1. place all rubbish in the outside bins (excessive rubbish will incur additional fees);
  2. wash and stack away all dishes;
  3. leave all linen on beds;
  4. place all used towels in the bathroom;
  5. clean the BBQ and turn the gas off at the bottle (a $50 cleaning fee is payable should the BBQ be left dirty);
  6. turn off all electrical equipment, air-conditioning units and ceiling fans; and
  7. secure the property – ensure all windows and doors are closed and locked.

Failure to comply with the above will result in additional charges.  Cleaning required above and beyond a standard clean will also incur additional charges, i.e. marks on walls, coffee stains, rewashing of dishes/glasses, glass or odd items in pool etc.

If leaving outside normal office hours, please place keys in the drop box at our office, on the left hand side of the front door.

Any charges applicable for the above will be charged to your credit card.

Smoking Policy:

Smoking inside the property is strictly prohibited.  Additional cleaning costs will be charged to guests who do.

Rubbish Policy:

At the end of your stay, all rubbish should be placed in the outside bins provided.  Any excess rubbish left on the property that does not fit into the binds provided will be subject to a removal fee.

Damages:

Guests are responsible for all damages to the premises or, loss or damage to any items in the premises. Please notify us immediately should any breakages, damage, or loss occur during your stay.
BBLH reserves the right to withhold the cost/s of repairs or replacements from your bond. Receipts and photographic evidence (where applicable) will be provided of any damages that require payment by you. Whilst all care will be taken, BBLH accepts no responsibility for personal property left on the premises.

Lost Keys:

A charge of $300 will be taken from the security bond for any keys that have been lost. This is to cover the expense of changing the locks. A charge of $100 will be taken from your security bond when keys are locked in your property and a call out is required.

Maximum Number of People:

The maximum number of people allowed on a property at any one time is the maximum number of guests stated on BBLH website for each property.   The names of all occupants must be disclosed to BBLH prior to check-in and any changes to your guest list must be communicated with BBLH.   Additional occupants will be asked to leave and additional charges will be deducted from the security bond, unless prior arrangements have been agreed upon.

Noise, Parties and Poor Behaviour:

There is to be NO parties, functions or large gatherings at our properties.
If you wish to party, make loud noise and/or behave poorly, DO NOT make a booking with BBLH.  Your booking will be cancelled and you will be evicted.

The neighbours are not to be disturbed during your tenancy.  Please be aware that you are in a residential area and loud noise (including talking, swearing and screaming) is not tolerated at any time of the day.  Should the neighbours make a call to security or HLO Byron (Holiday Letting Organisation), a call out fee will be incurred at your cost (currently $132.50 per call out).  This is not negotiable and the fee will not be refunded.

If a second security call-out is received at the property anytime during the day/night, all guests will be evicted from the property by security without refund of rent or bond.

Properties are for house guests only and should the maximum guest numbers allowed be exceeded without approval or should the police be called to the premises for unruly behaviour or excessively loud/late music after 10pm, your booking will be cancelled, you will be evicted from the premises and your accommodation tariff (including bond) will not be refunded

All properties are strictly to be used as holiday accommodation only.

Any booking discovered to be a Schoolies, Hen’s or Buck’s booking will result in instant eviction with loss of any remaining rental as well as the security bond.

Pools:

All children are to be supervised by an adult at all times. If you notice a faulty gate, fence or lock, you are required to notify Byron Bay Luxury Homes immediately. No pools are to be used after hours of 10pm and before 6am. Alcohol or glass is strictly prohibited inside the fenced pool area or in the pool.

Cancellation and Change to Booking:

To make changes to your booking dates, a $100 administration fee shall apply.  If you wish to change properties, our cancellation conditions will apply to the property you cancel before we can re-book the alternative property.

Cancellations will be accepted up until 2 months prior to arrival and an admin fee shall apply.  For total tariffs over $10,000, a 2% admin fee will be charged and for all other cancellations the admin fee will be $150.

If you cancel between 2 months and 1 month prior to arrival, you will forfeit the deposit paid.

If you cancel within 1 month of the arrival date, you will forfeit the deposit and final payment.

With regards to cancellations, please take out Travel Insurance to guard against sickness, bad weather, or any event that may cause cancellation of your booking.
Please note that there is no refund of payment if, upon arrival, a tenant is not satisfied with the property.

Unforeseen Changes:

In the case of any problem or complaint, it is important that you as the guest, informs us at the earliest opportunity so that we have the chance to rectify the situation as quickly and efficiently as possible.  After hours numbers are available upon calling our office.

Any complaint, which cannot be resolved locally, must be notified in writing within three (3) days of the end of service provided.  If the guest fails to follow this procedure this may hinder our ability to rectify the complaint and reduce or extinguish any claim made.  BBLH will try to rectify any problems as soon as possible and within reason.

The booking is made in good faith and maybe subject to change. Refunds cannot be given for events out of control of the property owner or BBLH.  Events include, but are not limited to, sale or withdrawal of the property, weather damage, power blackouts, pool motor break down, landslides, internet issues, insect infestation, floods, plan cancellations, demonstrations, civil unrest and any other unusual event.

BBLH’s properties are in suburban locations where, from time to time, there may be building/construction on houses within the vicinity of our properties.  BBLH takes no responsibility for any issues relating to noise on neighbouring properties.

In the event of the premises becoming unavailable prior to your arrival through unforeseen circumstances, BBLH will inform you immediately and endeavour to obtain suitable alternative premises, or offer a full refund.

The description of the property is given in good faith and no responsibility for misinterpretation will be accepted.

Internet Usage:

Internet service is provided at most of our properties. The service is provided free of charge and as a convenience to our guests, it is not provided as a service with economic value.  This service is provided for the purpose of emails, perusing social media and web browsing and high volume data transfers, such as video streaming or downloading movies/shows is not permitted.  In the event that your use of this service is deemed excessive, you will be held liable for all charges in excess of what is deemed as reasonable.  Guests assume total responsibility and risk for their use of this service.

This service is not designed to support business usage.  If you have important business to do while staying with us, then we recommend that you bring your own mobile internet device for these purposes.

Internet issues may only be reported during office hours.

Repairs to Appliances:

During your stay, the agent endeavours to have repairs to appliances attended to as soon as possible after being reported.  However due to circumstances beyond our control (e.g. having to order parts or non-availability of trade’s people) immediate repair may not be possible.  No responsibility is accepted by BBLH or the property owner in such circumstances.  There will be no refunds or discount deducted from tariffs for unusable appliances awaiting repair.  If repairs cannot be attended to, we will use our best endeavours to supply a substitute appliance if possible.